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Need help? We’re here for you! Reach out to the Ape AI support team. ⏱️ Time to read: 2 minutes 📱🌐 Platform: Both iOS & Web 👤 Best for: Everyone

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📧 Email Support

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Support Email

[email protected] Use this email for:
  • Technical issues
  • Questions about features
  • Trading problems
  • Account help
  • Bug reports
  • General inquiries
Response time: Usually within 24-48 hours during business days

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General Contact

[email protected] Use this email for:
  • Account deletion requests
  • Partnership inquiries
  • Business matters
  • General feedback

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💬 Live Support via Help Center

The fastest way to get help is through our Help Center, which opens a direct support conversation.

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📱 Accessing Help Center on iOS

Step 1: Open Profile
  1. Open the Ape AI app
  2. Tap your Profile icon (top left of chat screen)
iOS Profile Page Step 2: Tap Help Center
  1. Scroll down to the “Misc” section
  2. Tap “Help Center”
  3. Your email app will open with a pre-filled message to [email protected]
What happens:
  • Email opens automatically
  • “To” field: [email protected]
  • Subject line: Pre-filled with “Question for Ape AI”
  • Body: Empty - describe your issue here
Pro tip: Include screenshots of your issue in the email for faster resolution!

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🌐 Accessing Help Center on Web

Step 1: Open Profile
  1. Go to app.askape.com
  2. Click your profile icon (top right, shows your initial)
  3. Select “Profile” from the dropdown
Web Profile Page Step 2: Click Help Center
  1. On the profile page, look for “Misc” section on the right
  2. Click “Help Center”
  3. Your email client will open with a pre-filled message to [email protected]
What happens:
  • Default email app opens
  • Pre-addressed to [email protected]
  • Subject: “Question for Ape AI”
  • Compose your message and send

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🐛 Reporting Bugs

📱 iOS:
  1. Profile → “Report Bug”
  2. Email opens to [email protected]
  3. Describe the bug in detail
  4. Include steps to reproduce
🌐 Web:
  1. Profile → “Report a Bug”
  2. Email opens to [email protected]
  3. Describe what happened
  4. Include browser info if relevant

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Option 2: Direct Email

Send detailed bug reports to: [email protected] Include in your bug report:
  • What you were trying to do
  • What happened instead
  • Steps to reproduce the issue
  • Screenshots or screen recordings (very helpful!)
  • Device: iPhone/Android/Web browser
  • Account email (so we can investigate)

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💡 What to Include When Contacting Support

To help us resolve your issue quickly, include: For Technical Issues:
  • 📱 Device: iOS/Android/Web + version
  • 🔍 What you were doing when the issue occurred
  • 📸 Screenshots showing the problem
  • 📧 Your account email
For Trading Issues:
  • 📊 Ticker symbol involved
  • 🕐 Time the issue occurred
  • 💼 Brokerage connected (if relevant)
  • 📸 Screenshot of error message
For Account Issues:
  • 📧 Email address associated with your account
  • 🆔 Description of the issue
  • 🔐 Do NOT include passwords or sensitive info

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⏰ Response Times

Email Support:
  • Business days: 24-48 hours
  • Weekends/holidays: Up to 72 hours
  • Urgent issues: Mark “URGENT” in subject line
Best times to reach out:
  • Monday-Friday: 9 AM - 5 PM ET (fastest response)
  • Evenings and weekends: Slower response

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🚨 Urgent Issues

For critical issues like:
  • ⚠️ Can’t access your account
  • 💰 Money missing from portfolio
  • 🔐 Security concerns
  • 🚫 Unable to execute trades
Subject line: URGENT: [Brief description] Example: URGENT: Cannot access account after login

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🙋 Frequently Contacted For

Common reasons users contact support:

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Account Issues

  • Password reset
  • Email change
  • Account deletion
  • Subscription management

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Trading Problems

  • Brokerage connection failed
  • Order not executing
  • Portfolio sync issues
  • Missing positions

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Technical Bugs

  • App crashes
  • Features not working
  • Data not loading
  • Login problems

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🤝 Community Support

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Discord Community

Join our Discord for:
  • Community discussions
  • Trading tips from other users
  • Feature suggestions
  • Quick questions
Note: For account-specific issues, always use email support ([email protected]) instead of public Discord.

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📱 Social Media

Follow us for updates and announcements: Note: DMs on social media are NOT monitored for support. Please use email.

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✉️ Email Template

Not sure how to word your support request? Use this template:

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🔒 Privacy & Security

What we’ll never ask for:
  • ❌ Your password
  • ❌ Credit card details via email
  • ❌ Social Security Number
  • ❌ Brokerage login credentials
If someone asks for these, it’s not us! Forward suspicious emails to [email protected].

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❓ FAQ

Q: How long does support take to respond? A: Usually 24-48 hours on business days. Urgent issues are prioritized. Q: Can I call support? A: Currently, we only offer email support. This allows us to better track and resolve issues. Q: I didn’t get a response to my email. What should I do? A: Check your spam folder. If still nothing after 48 hours, send a follow-up email. Q: Can I get help on Discord instead? A: Discord is great for general questions, but for account-specific issues, always email [email protected]. Q: Do you have live chat? A: Not at this time. Help Center opens your email client for fastest response. Q: How do I escalate an urgent issue? A: Put “URGENT” in your email subject line and clearly explain why it’s urgent.

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What’s Next?

Need immediate answers?
  • FAQ → - Common questions answered
Learn more:
We’re here to help! Don’t hesitate to reach out at [email protected] 📧🦍